Have a Question?
- What vehicles do you use and how many people do they seat?
Our vehicles (other than for our Luxe Transfers) are all Volkswagen Caravelles which seat 8 passengers and are equipped with 4 wheel drive (4Motion), winter tyres and are the long wheelbase version. We also carry snow chains, but these are rarely needed due to the capabilities of the vehicles. All vehicles are rigorously maintained and come with added extras. They are perfectly equipped to deal with winter conditions and are widely regarded as the best passenger vehicles in the Alps. For our Luxe Transfers, we also operate two all electric Tesla Model X for up to 4 passengers and two Mercedes V Class for groups of up to 5 passengers, all of which can be booked directly with our office.
- Can we add more people to our transfer?
If you have booked a private transfer and have less than 8 people, you can add more people to your transfer (up to 8) however you must inform the office at least 15 working days before travel and there will be a supplementary charge for this. If you are within the 15 working day period, our office will use all reasonable endeavours to accommodate the request.
- Do you offer any discount for children?
By law, children must have a seat with a seatbelt so the same rate is charged. We do however provide Maxicosi baby and child seats and booster seats free of charge, with prior notification.
- Where do we meet our driver?
Your driver will be waiting for you in the arrivals hall and will be holding an iPad with your party’s lead passenger name on it. All of our drivers wear SnowDrone uniform so should be easy to spot but, if for some reason you can’t find your driver, please call your driver or the office on +33 4 56 67 00 83. Note that you will also receive a pre-travel email about a week before travel which also includes the airport meeting points for each airport. If you are travelling on one of our shared transfers, it may be operated by our other brand Europe Transfer, in which case the driver will be in the same meeting point however they could be wearing our Europe Transfer uniform and will be holding a name board rather than an iPad. All SnowDrone and Europe Transfer bookings are managed by the same office so you can use the same contact number.
- How much luggage can your vehicles accommodate?
Our vehicles have a large luggage capacity for the number of people that they can transport. However, the amount of luggage we can accommodate is on a reasonable basis per person. A guide per person would be a maximum of one item of reasonably sized hold luggage bag, a boot bag, and one item of hand luggage. If your party has on average more than this or oversized hold luggage (including extra large hard cases), you must inform us beforehand so that we can make arrangements for which there will be an additional cost. Any carriage of ski/snowboard/bike/surfboard/golf bags or other sporting equipment must be notified in advance so that we can make an assessment whether the combined luggage will fit in the vehicle or whether we can offer the addition of a trailer (at an additional cost). If we have not been informed and we can’t fit all your luggage in one vehicle, then the excess will have to be sent in a different vehicle, possibly at a different time for which there is likely to be an additional cost.
- What happens if our flight is delayed or cancelled?
In the unfortunate event that your flight is delayed or cancelled, you should contact the office directly on +33 4 56 67 00 83.
If you are travelling on a private transfer:
For flight delays, our drivers will wait for 60 minutes free of charge after which time, there is a fee of €25 per hour or part thereof per driver (to cover driver’s wages and parking fees). For considerable flight delays, your driver may not be able to wait due to other transfer obligations in which case we will try our best to place you on the next available transfer which may be later. If you do not wish to wait for this transfer and make alternative arrangements, this will be at your own cost.
For flight cancellations, we will try to allocate you a different transfer to suit your re-scheduled flight time however, due to our schedule, it may not be a perfect fit and you may have to wait. If you do not wish to wait for this transfer and make alternative arrangements, this will be at your own cost. Note that an additional transfer fee may be charged for re-scheduled transfers as a result of flight cancellations, particularly if the flight is re-scheduled for an alternative day. We will gladly provide an invoice should it be required for insurance purposes.
If you are travelling on a shared transfer, we will try to place you onto the next available shared transfer if possible (and there may be a fee of €30 applicable). Unfortunately this is not always possible but we will use every effort to help you find alternative arrangements.
- Can we stop at a supermarket en route to resort?
You can request a supermarket stop en route to resort. This should be mentioned when making your booking and is subject to SnowDrone’s discretion. To the extent that a supermarket stop is agreed, additional charges will apply as agreed with SnowDrone at the time of making the booking. Note that it is difficult to accommodate these requests on busy transfer days, especially Saturdays.
- How do the WiFi and iPads work?
Once your driver has got you settled into your vehicle, he or she will tell you the WiFi log in details and explain how the iPads work. Our WiFi is generally 4G most of the way to resort and clients often say that it is quicker than what they experience in their chalets! However, on certain parts of the route the signal is weak, much like phone reception. Each vehicle has two iPads (other than on one of Luxe Transfers where individual iPads are provided) for your use through the journey. They will each have a variety of films and games, as well as Netflix, on them and you can also access the internet to check Facebook and emails.
- How do we find out our pick-up time back to the airport?
You will receive a text message the day before your departure from resort which will confirm your driver’s details and your pick-up time, as it is dependent upon weather and traffic conditions expected on the day and for shared transfers, we have to schedule the pick-up times around resort according to each passenger’s accommodation. Our pick-up times from resort are set to allow for any bad weather conditions or heavy traffic during peak periods. If you have not received your text message by 17:00 (local time) on the day before your departure, please contact the office immediately on +33 4 56 67 00 83 so that they can advise you of your pick-up time. Note that it is your responsibility to advise us if you have not received the text message. If you will not have phone reception whilst in resort, please advise the office prior to travel and confirm an alternative means of contacting you to confirm your pick-up time.
- What happens if we are delayed en route back to the airport?
Our pick-up times are set so as to get you from resort to the airport in sufficient time for your flight. In busy periods, we will allow extra time. Whilst we do everything we can to get you to the airport on time, occasionally situations outside of our control do happen, such as extremely bad traffic, accidents, rock falls, road closures or heavy snowfall producing difficult driving conditions.
- Who do we contact if we have any issues?
You should contact our office on +33 4 56 67 00 83.
- Please contact us if you have any other questions